Every Friday we hold our team conference call - part in person, part in Microsoft Teams - our own blend of a town hall and catch-up session. It's not just a meeting. It's where we talk about what has happened, what is happening now, what is coming up, what we’ve learned, and what we still need to learn.

Revisiting QBQ – and why our Book Club matters. Seventeen years. That’s how long it’s been since I last read QBQ: The Question Behind the Question. Back then, I was in a “proper job,” reading it alongside the senior management team before sharing it with the rest of the business.